Delivery and Installation

Once an equipment item is available, delivery and installation to the person’s home is arranged.

Equipment Liaison Officers (ELO) deliver and install smaller equipment items (up to 15kg in weight) in the Adelaide metropolitan area. The ELOs will adjust the item as per specifications detailed on the prescription form and ensure that the item is installed correctly. They will also provide education to the client and carers in safe use of the equipment.

For complex and custom items, it is expected that the prescriber will complete the required education following delivery.

For larger and heavy items, a contractor experienced in working with this type of equipment is organised. For metropolitan deliveries, they are trained to install and educate clients and carers in safe use of the equipment. Where the delivery is to a regional area, a contractor will be organised to set up the equipment item correctly (for example, an adjustable bed).

Before delivery, clients or their carer are contacted to ensure that access to the property is clear and the area where the item is to be placed is ready.

When items are delivered, Safe Operating Procedures are provided with the item.

On delivery, if any issues or concerns about the item have been identified, the ELO will advise the prescriber before leaving the equipment in place.