Contact us: 1300 130 302
Equipment Program


Equipment and home modifications are ordered and supplied in multiple ways. This depends on the item or home modification type and which organisation the prescriber is from. All equipment and home modification requests must be documented either online or via a paper prescription form.

Online Equipment Catalogue

The Equipment Program sources many equipment items for clients through not-for-profit Assistive Technology provider, ALTER.

You can select equipment items via the ALTER online catalogue, which displays a broad  range of quality equipment that is readily available in their warehouse.

Commonly prescribed equipment items are normally available for immediate supply. Occasional supply issues may be substituted with another item in the instance that the exact item is unavailable. The substitute supplied may differ slightly to the item pictured on the catalogue, however will have no impact on the intended purpose of the product. If the only item available is significantly different, then a staff member will contact the prescriber to confirm suitability.

Prescription and Request Forms

Equipment needs to be ordered using a prescription form. Select the correct form, depending on the funding that is being used and the category of the item.

Category 2 items also require:

  • Delegate approval form
  • Risk Rating and Priority Scoring Form OR Priority Scoring Communication and Assistive Technology.

Additional forms (for example, screening tool, specification form) may also be required for more complex prescriptions. This enables the appropriate item to be provided to meet the person’s needs.

All prescription and request forms can be faxed to 1300 295 839 or emailed to

Supply of Equipment

Supply of Equipment

Commonly prescribed equipment items are available including both loan items (suitable for reissue once returned) and consumable items (single use).

Equipment types include:

  • shower chairs
  • toileting equipment
  • hospital beds
  • ambulant mobility aids
  • basic wheelchairs
  • small aids.

This equipment is generally available for issue once the appropriate order has been received.


Once all relevant approvals have been met and the correct paperwork has been received, available items will be dispatched immediately. If the item is unable to be immediately provided from the warehouse, the item will be placed on “back-order” and the assessor/client notified.


Last updated:15 Dec 2020 11:19am
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
30 Sep 2023
The Equipment Program website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016