Repairs

Equipment

Users of equipment are responsible for the general care and cleaning of their equipment. A repair service for equipment that is either faulty or damaged is provided.

Faulty or damaged equipment may be exchanged for an equivalent item, or if this is not possible, repairs are carried out by a technician, or one of our qualified contractors.

A repair may occur at the equipment's location or at a workshop, in which case a loan will be organised where necessary.

Any fault or damage that occurs while outside of South Australia becomes the responsibility of the user of the equipment. Any costs incurred for these repairs will not be reimbursed. If the item is not repaired and is brought back to South Australia, a repair may be organised.

Arranging Repairs

Between 8.30 am – 5.00 pm Monday – Friday a repair can be organised via a phone call or email.

Contact Details

Phone 1300 130 302

Email DHSEquipmentProgram@sa.gov.au

After Hours

After hours repairs are restricted to urgent repairs and will be arranged by our after-hours service. Phone calls made to our usual repairs number 1300 130 302 will be automatically diverted to the out of hours service.

The after-hours service for urgent repairs can be contacted any time after 5.00 pm weekdays, however a repairer can only attend from:

• 5.00 pm - 10.30 pm Monday - Friday
• 9.00 am - 5.00 pm on weekends and public holidays

This service is currently only available to the Adelaide Metropolitan or Greater Adelaide area.

Home Modifications

Once installed, home modifications are the responsibility of the owner, and therefore any repairs are the property owner's responsibility.